USCIS InfoPass

Set up an Appointment with the USCIS using InfoPass

  • Determine whether you need to speak with an officer at a USCIS office. Many issues Ú including getting status updates, getting forms, filling out forms, getting employment authorization, and renewing your status Ú can generally be done online and without an appointment. If you are not sure whether you need to make an appointment at a USCIS office, call the NCSC at 1-800-375-5283 first to determine whether you can resolve your issue without an appointment.
  • If you do decide that you need to make an appointment, go online using a computer. Once you are online, visit
  • Follow the prompts to make an appointment. You will need to select a language first. Choose the language that you are most comfortable using. Then, follow the prompts. You will be asked to enter your zip code and find the nearest USCIS office from a list and you will need to select the option that best matches your immigration question. You will also be asked for your telephone number, name, date of birth, and case and alien registration numbers (if appropriate).
  • Select the best appointment date and time for you. InfoPass will show you times and dates available for your appointment. If you cannot find a convenient time for your appointment, check the InfoPass site every day, as new appointment dates and times usually become available every day. Eventually, you will find a time and date that works with your schedule.
  • Print your confirmation. Keep this paper and bring it with you to your USCIS appointment. If you need to change your appointment, you will also need this paper to get back into InfoPass to change your date and time.
  • Get ready for your USCIS appointment. Once you have made an appointment through InfoPass, make sure that you are ready. Note the appointment in your calendar and arrange any transportation you need. As well, you will need to bring some documentation with you, including your appointment confirmation, valid government-issued ID, proof of your status (such as your green card) and any papers that may be related to your question. It is best to bring too much documentation rather than too little. Before your appointment, organize all your documentation and put it in a safe place Ú such as a folder Ú so that you can easily find the papers you need when talking to a USCIS officer.