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By using the Website and/or purchasing our Service, you acknowledge that:
AIC is not a government agency and is not affiliated with or endorsed by any federal, state or local government agency. We are not a law firm and the Service is not a substitute for the advice of an attorney. Neither AIC nor any of its employees provide legal services or legal advice. This Website is not intended to, and does not, create any attorney-client relationship. No attorney-client relationship will be created between you, AIC or any of its employees through your use of this Website, purchase of the Service or communications between you and AIC or any of its employees or representatives. AIC does not provide the legal services that an attorney provides, and we will not provide any explanation, advice, recommendation or opinion about your legal rights, options, selection of forms or strategies. You or any attorney you retain are representing you in any legal matter you undertake using our Services. You are free to consult with and retain an attorney of your choice at any time. If you have any legal questions or specific or unique problems, please obtain legal advice from a qualified attorney.
A primary advantage of our Website is providing information about the U.S. Citizenship and Immigration Service and U.S. Department of State application processes and requirements. Our Website gives you access to a user-friendly, automated "do-it yourself" software solution guiding you through the process of preparing an application, based on the specific information you provide and decisions you make.
By accessing our Website and/or using our Service in any way, you are agreeing to comply with and be bound by these Terms. In addition, when using our Website and our Service, you agree to abide by any posted guidelines for all of AIC's services, which may change from time to time, and to comply with all applicable laws, regulations and rules. If you object to any of these Terms, any guidelines, or any subsequent modifications, or if you become dissatisfied with AIC, the Website or the Services, you should immediately discontinue use of the Website and the Services. These Terms remain in force and effect as long as you are a user of the Website and/or a registered user. In the event of termination of any membership, service or feature, you will still be bound by your obligations under these Terms, including any indemnifications, warranties and limitations of liability. You should periodically review these Terms. AIC reserves the right, at any time, to change the Terms by publishing revised terms on the Website. Any use of the Website and/or Services by you after AIC's publication of any such changes shall constitute your acceptance of these Terms, as modified, with regard to any additional use of the Website or additional purchase of Services. You agree that AIC is permitted to access and use any other information provided by you to perform the Service and, if necessary, to access such information to obtain contact information in order to provide notifications relating to the Service AIC provided to you.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS WEBSITE. BY USING THE WEBSITE AND AGREEING TO THESE TERMS, YOU CONFIRM THAT YOU ARE AT LEAST 18 YEARS OLD AND THAT YOU ARE LEGALLY COMPETENT TO ENTER INTO A CONTRACT.
AIC grants you a limited, revocable, nonexclusive, non-transferable license to access our Website and use our Service for your own personal use only. You may not download or modify any portion of the Website except as expressly permitted by AIC. No Materials (as defined in Paragraph 14 below) from the Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without AIC's express, written permission. Violation of these Terms results in the automatic termination, without notice, of your license to access the Website and use the Service, and also may constitute the infringement of AIC's copyright, trademark and/or other rights. You agree not to access or try to access any computer system of AIC, its programs or its data that are not made available for public use. Except as expressly stated herein, you are not granted any right or license, by implication, estoppel, or otherwise, in or to any patent, trademark, copyright, or proprietary right of AIC’s or any third party, in connection with your use of the Website and any Materials provided by AIC or any third party on the Website. Elements of the Website, including custom graphics, images, logos, page headers, sounds, button icons, and the "look and feel" of the Website (including its design, layout, color combinations, button shapes and other graphical elements) are protected by copyright, trade dress and other state and federal laws and may not be copied or imitated, in whole or in part.
You agree that you will not do any of the following:
The prices posted on our Website are the fees we charge for our Service. They are subject to change at any time within our sole discretion. The U.S. Citizenship and Immigration Services (formerly INS) and the U.S. Department of State may charge additional processing and filing fees, which also are subject to change at any time. These fees are not included in our prices. You must pay these fees to the government separately at the time your application is submitted.
If you would like to request a refund of the fee you paid to the Company for use of the Service, your refund request must be made (i) within thirty (30) days of the original payment date and (ii) prior to a) the completed application being printed, b) the downloadable product (e.g. E-Book guide) being downloaded, or c) the physical product (e.g. DVD) being shipped.
From time to time, Company may promote a special offer on its website or via email or any other place of its choice ("Special Offer"). If there is a conflict between these Terms and any such Special Offer, the Special Offer terms, conditions and refund policies shall apply.
Unless specifically stated to the contrary herein, all refunds will be calculated based on the purchase price paid at the time of purchase.
Notwithstanding anything to the contrary herein, if you are a resident of the state of California, Illinois, Maryland, Michigan, Minnesota, or New York you shall have the right to rescind the transaction for any reason, and receive a full refund, within either seventy-two (72) hours or three (3) business days of entering into the contract for such services, whichever is longer.
If, at any time, you receive a final denial from the USCIS of the application you created after successfully using the Service, Company will refund the fee you paid to the Company for use of the Service and any filing fee you paid to the government directly related to the denied application ("Money-Back Guarantee").
Money-Back Guarantee refund request(s) must be made within ninety (90) days of the date of the final denial by the USCIS. Only the actual applicant (the person whose name appears on the denied application) is eligible to receive a Money-Back Guarantee refund. No refund will be granted to a third party who is not the applicant.
You also will not be eligible for a Money-Back Guarantee refund if your application is denied or rejected by the USCIS because of a clerical error or inconsistency, missed field on your application, incorrect or missing documentation or a similar administrative issue.
We reserve the right to seek additional information regarding the basis for denial by the USCIS prior to issuing a refund. In the event such additional information is requested, we will process your Money-Back Guarantee refund request and make a decision either to approve or deny your request within fourteen (14) days from receipt of all requested documentation.
All approved refunds for credit and debit card transactions are issued within two (2) business days. However, please be aware that it can take your bank up to five (5) additional business days for the credit transaction to post to your credit card or bank account, or for the pending charge to be cancelled.
To request a refund, please Contact Us.
You agree that AIC is not responsible for any rejection or denial of your immigration application due to ineligibility for the immigration benefit which you are seeking, due to your failure to timely or properly file your application, or for any circumstances outside our control. Further, you acknowledge that USCIS publishes updated forms and changes filing fees from time to time. If you delay submitting your application to USCIS, be sure to confirm that USCIS still accepts the form you have printed and that the filing fee has not changed. You can do so at any time by logging into AIC’s Application Support Center.
Print your forms only on U.S. letter-sized paper (8.5 inches by 11 inches). This is the only paper size that USCIS currently accepts.
We are not responsible if the USCIS does not follow their own guidelines as published on its website.
You acknowledge that we may set limits on the use of the Service and reserve the right at any time to modify the availability of the Service (or any part thereof), including but not limited to the Website's content, functionality or hours of availability, upon publishing notice of such changes on the Website.
YOU AGREE THAT AIC’S LEGAL LIABILITY, INCLUDING THE LIABILITY OF ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES OR AGENTS, FOR ANY CLAIM MADE BY YOU ARISING OUT OF YOUR USE OF THE WEBSITE OR PURCHASE OF THE SERVICE SHALL BE LIMITED TO THE AMOUNT YOU PAID TO AIC, EXCEPT AS PROVIDED IN THE ARBITRATION AGREEMENT BELOW. UNDER NO CIRCUMSTANCES WILL SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES BE AWARDED, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION MAY NOT APPLY TO YOU. EXCEPT AS PERMITTED BY LAW, NOTHING IN THIS PARAGRAPH IS INTENDED TO MODIFY THE PROVISIONS OF CALIFORNIA BUSINESS AND PROFESSIONS CODE §§ 6400, et seq., IF APPLICABLE.
You agree to defend, indemnify and hold AIC, its affiliates, officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, attorneys, suppliers and employees, harmless from any claim or demand, including reasonable attorneys' fees and court costs, made by any third party due to or arising out of your use of the Service and/or the Website, your violation of the Terms, or your breach of any of your acknowledgements, agreements, representations and warranties herein.
YOU ACKNOWLEDGE THAT AIC HAS SET ITS PRICES AND HAS PROVIDED ACCESS TO THE WEBSITE IN RELIANCE ON THESE LIMITATIONS OF LIABILITY AND DAMAGES AND THE INDEMNITY IN THESE TERMS, AND THAT THOSE LIMITATIONS ARE AN ESSENTIAL BASIS UPON WHICH AIC PROVIDES ITS WEBSITE AND OFFERS ITS SERVICES. YOU AGREE THAT THE LIMITATIONS OF LIABILITY AND DAMAGES AND THE INDEMNITY IN THESE TERMS SURVIVE AND APPLY EVEN IF FOUND TO HAVE FAILED OF THEIR ESSENTIAL PURPOSE.
The Website may link to other websites that are independent of AIC. These links are provided only as a convenience. We make no representation or warranty as to the accuracy, completeness or authenticity of the information contained in, or the products or services provided or sold by, any such site. You visit any such website at your own risk. You agree that the AIC is not responsible for any loss or damage of any sort you may incur from dealing with such third party website(s).
AIC owns and operates this Website. AIC or third parties own all right, title and interest in and to the materials provided on this Website (excluding any Government forms and documents), including but not limited to the "look and feel" of the Website (including its design, layout, color combinations, button shapes and other graphical elements), information, documents, logos, graphics, sounds, page headers, button icons, service marks, trademarks, trade dress, and images (collectively, the "Materials"). Except as otherwise expressly provided by AIC, you may not copy, republish, reproduce, uploade, download, display, post, distribute, or transmit the Materials in any way. Nothing on this Website confers any license, express or implied, of AIC's intellectual property rights. Any rights not expressly granted to you by these Terms are reserved by AIC.
All Website design, text, graphics, and the selection and arrangement thereof, are owned by AIC. Copyright © 1998-2017, American Immigration Center, Inc. ALL RIGHTS RESERVED.
If you are a copyright owner or an agent and believe that any Material or content on this Website infringes your copyright, you may submit a notification under the Digital Millennium Copyright Act ("DMCA") by providing the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
Our designated agent to receive notifications of claimed infringement is: American Immigration Center Inc, c/o Paracorp Incorporated, 236 East 6th Avenue, Tallahassee, FL 32303, Attn: DMCA Notice. Only DMCA notices should go to the agent; any other communications should be directed to our customer service department via our Contact Us page.
We may investigate any reported violation of our policies or complaints and take any appropriate action that we deem appropriate. While we are not obligated to take any action, such action may include, but is not limited to, issuing warnings, suspension or termination of your rights to use our Website. You agree that AIC shall not be liable to you or any third party for any termination of your access to the Website, and you agree not to attempt to use the Website after said termination. We also reserve the right to report any activity that we suspect violates any law or regulation to appropriate law enforcement officials or other third parties.
In order to protect our rights, property, personal safety, and those rights, property and the personal safety of our users and viewers, and to ensure the integrity and operation of our business and systems, may choose to cooperate with any law enforcement request for information or documents, any administrative, civil or criminal subpoena, or any court order, and we may disclose your information (including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing traffic information, and usage history regarding a user in connection with such circumstances.
You are solely responsible for the content that you submit on or through the Website, and any content or information that you transmit to other users or third party advertisers on the Website.
The Terms and the relationship between you and AIC shall be governed by the laws of the State of Florida without regard to any conflicts of laws principles.
PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.
Most or your concerns can be resolved quickly to your satisfaction by contacting our Customer Service Center via our Contact Us page. In the unlikely event that Customer Service cannot resolve your complaint to your satisfaction, or if we have not been able to resolve a dispute with you after trying to do so informally, we each agree to resolve those disputes through binding arbitration rather than in court. Arbitration is less formal than a lawsuit. Arbitration uses a neutral arbitrator instead of a judge or jury, allows less discovery than courts, and is subject to very limited court review. The American Arbitration Association (AAA) will serve as the arbitration provider. We agree that any arbitration under these Terms will take place on an individual basis. Representative, group, collective or class actions or arbitrations are not permitted. As explained below, if you prevail in arbitration, AIC may pay you more than the amount of the arbitrator's award and will pay your actual, reasonable attorney's fees if you are awarded an amount greater than what AIC offered you to settle the dispute before arbitration.
You may speak with your own lawyer before using this Website or purchasing any Service, but your use of this Website and the purchase of any Service constitutes your agreement to these Terms.
In order to contact AIC regarding a complaint about the Service, please Contact Us.
If you encounter a technical problem printing or accessing your completed application, or some other problem, AIC's customer service representatives may be able to help.
If you ask AIC to send your completed application to you, you are specifically authorizing them to log in to your account to generate your application and view your application data.
If you ask a customer service representative to remotely control your computer in order to try to resolve your problem, you acknowledge and accept that AIC is not liable for any technical problems that may persist or arise with your computer after doing so.
These Terms constitute the entire agreement between you and AIC. They govern your use of the Website and the Service and supersede any prior agreements between you and AIC. AIC's failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. The Terms do not limit any rights that AIC may have under trade secret, copyright, patent or other laws. AIC's employees are not authorized to modify the Terms, or to make any additional representations, commitments, or warranties binding on AIC, except in writing signed by an authorized AIC officer. If any provision of these Terms is found to be invalid, you agree that the other provisions of the Terms remain in full force and effect.
You warrant, represent and agree that, by using the Website and/or the Services, you (i) have carefully read and considered these Terms and fully understand its contents, (ii) are consenting to these Terms of your own free will, based upon your own judgment and without any coercion or fear of retaliation, and (iii) you have had a chance to consult independent legal counsel with respect to these Terms.
Further, unless both you and AIC agree otherwise, no court or arbitrator may consolidate more than one person's claims or otherwise preside over any form of a representative or class action based on any claim you may assert against AIC.
In the event that you breach these Terms, AIC will, in addition to all other available remedies, be entitled to the equitable remedies of a temporary restraining order, preliminary and/or permanent injunction.
Under California Civil Code Section 1789.3, California users of the Website are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Last Updated: May 1, 2017